Flexible Energy Installation
The Flexi-Orb Installation Scheme is a nationally recognised certification for installers of Solar Photovoltaic (PV) systems, Electrical Energy Storage Systems (EESS), and Electric Vehicle Charge Points (EVCP). It provides an equally robust alternative to MCS, ensuring installations meet industry best practices, safety regulations, and consumer protection standards.
As a competitor to MCS, Flexi-Orb offers a trusted pathway to certification, giving contractors, housing associations, and local authorities access to funding opportunities, enhanced credibility, and compliance assurance in the renewable energy sector.
By becoming Flexi-Orb certified through NetRet Group, installers can:
✔ Demonstrate high-quality installation standards
✔ Qualify for government and private funding initiatives
✔ Strengthen consumer confidence with industry-backed assurance
✔ Gain a competitive edge in the growing renewable energy market
By becoming Flexi-Orb certified through NetRet Group, installers demonstrate their competency, quality assurance, and commitment to consumer protection. Certification includes a structured process covering application, assessment, site audits, and ongoing compliance monitoring to uphold the highest standards in renewable energy installations.
NetRet Group is currently in the application process for Flexi-Orb Certification and is accepting applicants to go through the initial application and audit stage with us.
While we await full UKAS accreditation for the Flexi-Orb scheme, NetRet is offering initial certification assessments under an unaccredited but compliant status, in line with Flexi-Orb's permitted operational arrangements. All assessments will be conducted in accordance with the INS-001 Installation Scheme requirements, and we will keep applicants informed throughout the process as our accreditation progresses.
Becoming Flexi-Orb certified offers a range of benefits to contractors, housing associations, and local authorities, particularly in accessing funding, ensuring quality compliance, and improving consumer confidence in renewable energy installations.
✅ Access to Funding Opportunities – Many government-backed and private funding schemes require installations to be completed by certified professionals, making Flexi-Orb certification essential for eligibility.
✅ Market Advantage & Credibility – Demonstrating compliance with an industry-recognised scheme builds trust with clients and stakeholders.
✅ Compliance with Regulations & Standards – Ensures adherence to high-quality installation practices, reducing the risk of penalties, rework, or certification withdrawal.
✅ Consumer Protection & Assurance – Provides customers with confidence in installation quality, backed by recognised consumer protection mechanisms.
✅ Competitive Edge in Tenders – Many procurement contracts prioritise certified contractors, increasing business opportunities.
✅ Eligibility for Green Energy & Retrofit Funding – Many funding initiatives, such as ECO (Energy Company Obligation), require work to be carried out by certified installers. Flexi-Orb compliance ensures eligibility for financial support.
✅ Quality Assurance & Compliance – Guarantees that installations meet industry and regulatory standards, reducing risks and potential liabilities.
✅ Increased Consumer & Tenant Confidence – Certified installations help assure tenants and stakeholders that work is completed to a high standard with safety and longevity in mind.
✅ Streamlined Monitoring & Reporting – Flexi-Orb’s structured assessment and audit process ensures transparency, making it easier to meet regulatory reporting requirements.
✅ Supports Net-Zero & Sustainability Goals – Helps organisations align with government initiatives focused on reducing carbon emissions through renewable energy adoption.
Flexi-Orb compliance is often a prerequisite for accessing government grants, local authority funding, and housing retrofit programs, ensuring that only accredited and competent professionals undertake installations.
These Terms & Conditions serve as a standard framework for the Flexi-Orb Certification Scheme provided by NetRet Group. Individual applicants will receive a tailored agreement based on their specific business needs, installation scope, and certification requirements.
1.1 These Terms & Conditions (T&Cs) govern the application, assessment, and certification process for installers seeking Flexi-Orb certification through NetRet Group.
1.2 By applying for certification, the applicant ("Installer") agrees to comply with the requirements outlined in this document.
2.1 The certification applies to the installation of Solar PV, Electrical Energy Storage Systems (EESS), and Electric Vehicle Charge Points (EVCP) in accordance with Flexi-Orb scheme standards.
2.2 Certification is granted based on the successful completion of all assessment stages and remains valid for 12 months, subject to ongoing compliance.
2.3 Certification does not cover product warranties or guarantees, which remain the responsibility of the installer and manufacturer.
3.1 Installers must submit a completed application form with all required business and technical details.
3.2 An invoice will be issued upon acceptance of the application, and payment must be made within 30 days to proceed.
3.3 Fees cover application processing, audits, and certification but are non-refundable once the assessment process has begun.
4.1 Stage 1 – Office Audit
4.2 Stage 2 – On-Site Assessment
4.3 Stage 3 – Certification Decision
5.1 Installers must maintain accurate records of all installations, including customer details, technical specifications, and compliance documentation.
5.2 All marketing and branding related to Flexi-Orb certification must be accurate and not misleading.
5.3 The Installer agrees to allow audits, spot checks, and compliance reviews as part of ongoing certification surveillance.
5.4 If using subcontractors, the Installer remains fully responsible for their compliance with Flexi-Orb standards.
6.1 Certified Installers may use the Flexi-Orb certification mark as per the guidelines provided upon certification approval.
6.2 The certification mark may not be used:
7.1 Certification may be suspended or withdrawn for reasons including but not limited to:
8.1 Installers may appeal certification decisions within 30 days of receiving an audit report or withdrawal notice.
8.2 Complaints regarding the certification process must be submitted in writing to NetRet Group for review.
8.3 If disputes cannot be resolved internally, they may be referred to an independent arbitration process.
9.1 NetRet Group provides certification services in good faith but does not accept liability for any business loss, reputational damage, or financial impact resulting from the Installer’s failure to comply with Flexi-Orb standards.
9.2 The Installer agrees to indemnify NetRet Group against claims arising from installation faults, warranty disputes, or customer complaints related to their certified services.
10.1 All Installer data collected during the application and assessment process will be handled in compliance with GDPR (General Data Protection Regulation).
10.2 Confidential business information shared during the certification process will not be disclosed to third parties unless required by law or the Flexi-Orb scheme.
11.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of England & Wales.
11.2 Any legal disputes arising under this agreement shall be settled in UK courts.
NetRet Group is currently in the application process for Flexi-Orb Certification and is accepting applicants to go through the initial application and audit stage with us.
Flexi-Orb Certification Audit + Preparation & Guidance
📌 Price: £3,000 + VAT | Fast-Track: £4,000 + VAT
This package provides both comprehensive guidance and certification. You’ll receive structured support to ensure compliance with Flexi-Orb standards, followed by a formal certification audit.
Package Includes:
✅ 1x Technology Certification – Certification for one renewable technology (Solar PV, EESS, or EVCP). Additional technologies available at extra cost.
✅ 1x Office Audit (Full Day) – Detailed review of quality management systems and compliance documentation.
✅ 1x External Audit (Full Day) – Site-based audit verifying installation compliance with Flexi-Orb standards.
✅ 90-Day Non-Conformance Correction Window – Opportunity to address identified issues before certification closure.
✅ Flexi-Orb Registration – Official registration under the Flexi-Orb scheme, demonstrating compliance with industry standards.
✅ Certification Closure – Formal issuance upon successful completion.
Additional Preparation Support Included:
✅ 1x Pre-Assessment (Full Day) – Identifies gaps in your quality management system before the audit.
✅ Certification Dashboard Access – Online portal to track certification readiness.
✅ Document Guidance – Examples and best practice materials.
✅ 2x Quarterly NetRet Member Meetings – Industry insights and networking opportunities.
✅ Technical Support – Access to a dedicated Flexi-Orb advisor.
✅ Champion Training – "Flexi-Orb Compliance – Laying the Foundation" course included.
Fast-Track Service Explanation:
The Fast-Track service accelerates your certification process, prioritising your audits and assessments for the fastest possible route to Flexi-Orb certification.
This service allows for more tailored scheduling of audit and assessment dates, subject to assessor availability. It does not alter the rigour, duration, or requirements of the certification process, which remains fully compliant with Flexi-Orb and ISO/IEC 17065:2012 standards.
📌 Limited Fast-Track slots available each month—book early to avoid delays.
📌 Note: Overnight stay and travel expenses are not included.
📌 Price: £1,950 + VAT | Fast-Track: £2,800 + VAT
This is a straightforward, independent audit to confirm compliance with Flexi-Orb standards, without additional preparation support.
Package Includes:
✅ 1x Technology Certification – Certification for one renewable technology (Solar PV, EESS, or EVCP). Additional technologies available at extra cost.
✅ 1x Office Audit (Full Day) – Detailed compliance audit of your quality management system and documentation.
✅ 1x External Audit (Full Day) – Verification of installation compliance through on-site inspection.
✅ 90-Day Non-Conformance Correction Window – Opportunity to resolve any non-conformances before closure.
✅ Flexi-Orb Registration – Inclusion in the Flexi-Orb scheme upon successful certification.
✅ Certification Closure – Formal certification issuance upon compliance verification.
Fast-Track Service Explanation:
The Fast-Track service prioritises your audit scheduling to minimise waiting times, ensuring a quicker route to certification.
📌 Limited Fast-Track slots available each month—early booking is highly recommended.
📌 Note: Overnight stay and travel expenses are not included.
Standard Service:
📌 Typical Delivery Time: 3 to 6 months from application to final certification.
📌 Timelines depend on:
✔ Your preparation level
✔ Audit scheduling
✔ Responsiveness in addressing any non-conformances
Fast-Track Service:
📌 Accelerated Delivery Time: 8 to 12 weeks from application to final certification.
📌 Includes:
✔ Priority scheduling for audits
✔ Faster assessment turnaround
📢 Important Note:
Achieving the Fast-Track timeline depends on your responsiveness, timely submission of documentation, and corrective actions. Delays caused by incomplete applications or slow issue resolution may affect certification timelines.
Additional Technology Certification – £250 per additional technology (must be included in the main audit).
Extension to Scope – £750 for adding a new technology post-application (includes assessment).
Surveillance Assessment Fee – £375 per installation audit (pre-installation, onsite, and post-installation checks).
Annual Renewal - Office Assessment – £650 for a full-day office audit to maintain certification.
Annual Renewal - Surveillance Per Technology – £350 for a half-day surveillance assessment per certified technology.
Cancellation Fees:
Additional Assessment Fees:
Annual Flexi-Orb Status Renewal – £100 to maintain Flexi-Orb registration.
Non-Conformance Re-Audit Fee – £975 if non-conformances are not resolved within 90 days.
📌 Note: Overnight stays and travel expenses are not included in the fees above.
📌 Payment Due Dates: Payment due within 30 days of invoice unless otherwise stated.
📌 Late Payment Penalties: Interest charges may apply for overdue payments.
📌 Refund Policy: Subject to terms outlined in the agreement.
📌 Confidentiality: All transactions and information are handled with strict confidentiality.
📌 Legal & Contractual Obligations: Both parties must adhere to contractual terms.
📢 Important Notice:
NetRet Group is currently in the application process for Flexi-Orb Certification and is accepting applicants to go through the initial application and audit stage with us.
Links
If you have any questions please feel free to contact us for assistance.
Sustainable Energy Centre, Old Compton Place, Corporation Rd, Newport, NP19 4AD
